Experience
August 2022 - Present
Global Learning Partner, Novartis Biomedical Research - Dallas, TX
Novartis
Partner to global business leaders, dispersed across multiple locations and timezones, to identify organizational gaps to develop global learning solutions with a focus on advancing scientific projects.
● Developed plans and pathways to ensure delivery of learning in alignment with Biomedcial Research strategy.
● Facilitator for 1st-time Leadership Development program, M1-Lead the Way – recognized for exemplary facilitation scores.
March 2016 - August 2022
Cardio-Renal-Metabolic Franchise
Area Business Leader II - Dallas, TX
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Consistently ranked #1 area in the Central Region
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Consistently in the top 1/3 of areas nationally since the expansion of CM Field Sales in March 2016
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Trained to deliver Global Training through Personal Effectiveness Programs (PEP) for Enhancing Your Presentation Skills, Succeeding Through Change with Resilience, and DiSC
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Service on Women in Leadership ERG Steering Committee as Marketplace Chair
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Expert Panelist in April 2018 for Sales Management Development Program graduates on Courageous Coaching
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Regional and Global Culture Champion, Culture Award Winner, International Gold Heart Winner
November 2014 - March 2016
Novartis Ophthalmology
Regional Training Manager - Dallas, TX USA
Developed content and presented at national and regional sales meetings to train and coach representatives and sales leadership
Collaboration with Glaucoma Brand Director to develop brand marketing aligned to training materials
Trained all new-hire sales representatives to provide consistent, in-depth knowledge of Novartis brands and sales model
Lead the Management By Objectives project for the Regional Training Manager team to develop incentive compensation structure
As Executive Boot Camp Lead, designed, managed, and administered product training for National VP, Area VP, Regional Directors, and Marketing
Led three districts of sales professionals as Interim District Manager across the US
November 2007 - November 2014
Novartis Ophthalmology
Senior Sales Representative - Dallas, TX USA
Promotion to Senior Sales Representative (2013)
District Sales Skill and Product Trainer for the Dallas District (2011 - 2014)
President's Club Winner during Simbrinza Launch Year - ranking of 6 (2013)
Recognized by Regional Director for Top Growth/Top Performer in Prescribers for the Central Region during Durezol Launch (2010)
April 2001 - February 2007
Novartis Pharmaceuticals Mass Market
Sales Consultant - Primary Care/Specialist Sales Cardiovascular & Gastroenterology - Dallas, TX USA
Sales Consultant - Primary Care/Specialist Sales Cardiovascular & Gastroenterology - Dallas, TX USA
Promoted from Sales Representative to Sales Consultant
District of the Year Winner 2005
Successfully launched Zelnorm and Tekturna
Territory Manager - Novartis Animal Health US, Inc. - Dallas, TX USA
Promoted from Territory Specialist to Territory Manager
Recognized for Highest Sales Volume in region and Sales Champion (2003)
Successfully Launched Deramaxx, Atopica, and Capstar successfully to gain clinic penetration
Special Assignment and Secondments
Global Entresto Marketing Rotation - Basel, Switzerland
Global Pharma Learning Strategy Lead
2018 (3 months)
2021-2022
Defined the need for implementing a strategic global resource to target physician providers.
● Mined and synthesized research and data from Medical, Sales, and Brand Directors in US,
Germany, Canada, Spain, Australia, China, South Korea, UK, and Italy.
● Drafted and presented global recommendation to the Global Brand Team leading to the creation of
country specific resources across 9 countries.
Global single-point-of-contact to over 100 Global Pharma Learning Leaders reporting into Global Head Pharma and Global Head of Strategy and Commercial Execution.
● Drafted content, communications, and led monthly Global Learning calls aligned to Pharma
Strategic Priorities.
● Grew community 500% in 1 year, from 20 members to over 120+ in 2022.
Single Point of Contact Project Lead - US People & Organization
Advisor to Leadership Development Board
2020 (6 months)
Identified functional best practices using data to create learning solutions, and assess effectiveness for over 120,000 associates in collaboration with Global Novartis Learning Institute.
● Conceived of badging for completing learning (voted #1 motivator for associates to complete
learning), resulting in an 18% increase in attendance to learning activities during “Curiosity Month”.
● Collaborated with the global rollout team for Evolve-new approach to performance management
based on outcomes-focused objectives, teamwork and frequent feedback to team members to help
them reach full potential.
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May: Awareness
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June: Know Novartis
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July: Focus on you/Energized for Life
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August: We Love Digital
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September: Curiosity Month
2021-2022
Selected amongst top 5% of US sales leaders to advise on new leadership and learning approaches to
enhance sales team capabilities.
● Created, defined, and launched Area Capability Champion leadership role to National Sales Force
of 1,400 sales representatives and leaders.
● Tested AI for Sales and Coaching through Quantified Communications AI tool; National
Representative ushering rollout to over 100+ in Management and Executive Leadership.
● National Representative for rollout of Longitudinal Coaching Tool for US Pharma CRM leadership; Lead for coaching integration for 100% of leaders; Mentor to Area Business Leaders as a model for implementation.
Additional Industry Experience
IKON Office Solutions
Major Account Executive - North Texas Region, USA
Promoted from Account Executive to Major Account Executive in 60 days
Exceeded my yearly sales goal by 150% for 2007 in 8 months
Developed individualized solutions for C-level Executives on document production, management and preservation needs within the healthcare industry including hospitals, buying consortiums, non-profits, pharmaceutical, and medical device companies
The keys to success: manifest a voracious curiosity, leverage your superpowers, and fail forward with gusto.
Courtney B. Nall
Education
Texas A&M University
College Station
B.S. in Biomedical Science with a Business Minor
University of Southern California
Rossier School of Education
Doctoral Candidate in EdD program: Organizational Change and Leadership
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Dissertation Focus - The underrepresentation of women in executive leadership roles in healthcare organizations
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Dissertation Title:
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Becoming Unstoppable: Women Overcoming Barriers to Leadership in Healthcare Organizations
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Master of Education Student: Learning Design & Technology Program
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Capstone Project Focus: Comprehensive course design aimed at enhancing professional presence for those who wish to elevate their skills. This course focuses on addressing gaps in diversity and equity within leadership positions through tailored learning objectives and assessments.
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Capstone Title:
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Mastering Professional Presence: Elevate Your Career Success
Anticipated Graduation May 2024 for both programs
